ReAgent always strives to offer the best possible service to our customers and we will try to confirm a delivery date within 24 hours on all orders for stock products placed online or over the telephone. We maintain large stocks of hundreds of chemicals and related lines in our warehouses. However, please be aware that dispatch can take 5 working days for some products. For more information please call 1-800-817-175 or contact us.
We have our own vehicles and ADR approved drivers who deliver within our local vicinity, however most of what we supply is sent via third party couriers with whom we have well established relations. One thing we do not do is use the cheapest courier available as this is often at the cost of customer service.
We use two main couriers; one for hazardous consignments and another for non-hazardous consignments. Naturally, the cost of delivering hazardous consignments is slightly higher. Both offer an excellent service and we have been using them for many years. Our hazardous courier only uses fully-trained ADR approved drivers who are up to speed on the latest legislation and health and safety concerns regarding the transport of hazardous substances.
If you have any specialist requirements just let us know and we will accommodate them. These vary from customer to customer but they may include same-day courier services (again we have a well established relationship with a third party who provide an excellent same day service) or deliveries for larger consignments such as pallets and IBC’s to be made on trucks with a rear lift if the customer does not have a fork lift truck.
Please be aware that we do not guarantee next day delivery because orders are fulfilled by third party couriers which are beyond our control. If you would like to find out more information about our delivery service or any of the other products or services offered by ReAgent please do not hesitate to contact us.